Overview
Apple is facing a class action lawsuit alleging that its first-generation AirPods Pro suffer from persistent audio defects, misleading consumers about the product’s quality and reliability. The lawsuit claims that the issues go beyond initial batches and have impacted a significant number of users, despite Apple’s attempts to address the problem with a limited service program.
The Alleged Audio Defects
Released in October 2019, the AirPods Pro were marketed as premium wireless earbuds with advanced noise cancellation and superior sound quality. However, many customers began reporting crackling, static, and other sound distortions shortly after purchase. These audio issues were particularly noticeable in loud environments or during movement, significantly affecting the Active Noise Cancellation (ANC) feature—a key selling point of the product.
In October 2020, Apple launched a service program for AirPods Pro units manufactured before October 2020, offering repairs or replacements. However, the lawsuit contends that the defects persist in units manufactured after this period, leaving a large number of users without recourse.
Claims Against Apple
The lawsuit accuses Apple of:
- Misleading Advertising: Plaintiffs allege that Apple continued to market the AirPods Pro as a premium product despite knowing about the defects.
- Consumer Protection Violations: Apple is accused of breaching consumer protection laws, including the Song-Beverly Consumer Warranty Act and the Consumer Legal Remedies Act, by failing to uphold promised quality standards and adequately informing customers about the defects.
Plaintiffs argue that if customers had been aware of the widespread issues, they would have either avoided purchasing the AirPods Pro or demanded a lower price.
Legal Demands and Compensation
The lawsuit seeks:
- Compensation for customers who experienced audio issues with their first-generation AirPods Pro.
- Coverage for repair or replacement of all defective units.
- Additional damages and fees associated with the case.
The plaintiffs assert that Apple’s actions left consumers to deal with the defects on their own, despite paying a premium price for what was marketed as a high-quality product.
Your Rights as a Consumer
If you’ve experienced persistent audio issues with your first-generation AirPods Pro, you may be entitled to compensation. Class Action Winning is dedicated to keeping you informed about your legal options and potential remedies.
What You Can Do
If you believe you’ve been affected, fill out the form on this page to learn more about your legal rights. Don’t delay—acting promptly ensures your case is included as the lawsuit progresses.
Stay connected with Class Action Winning for updates on this and other important class action cases impacting consumers nationwide.
