Overview
A class action lawsuit has been filed against Hisense USA Corp., alleging that certain models of their smart TVs have defective main boards that cause significant performance issues. The complaint states that Hisense was aware of these defects but failed to disclose them to consumers.
Allegations Against Hisense
The lawsuit, filed by plaintiff Matthew Deyell in the U.S. District Court for the Northern District of Georgia, focuses on Hisense 4K Android Smart TVs manufactured since 2019. The main board defect reportedly causes the following problems:
- Slow response times.
- App crashes and malfunctions.
- Difficulties turning the TV on or off.
- Inability to download or launch apps.
According to the complaint, these issues interfere with the TVs’ core functions, especially the smart features like streaming, internet browsing, and app usage.
Hisense Knew of the Defects, Lawsuit Alleges
The lawsuit accuses Hisense of knowing about the defect through testing and consumer complaints but choosing not to disclose it. It also claims that the problems often worsen after firmware updates and typically appear after the one-year warranty expires, leaving consumers to cover repair costs.
The plaintiff argues that had consumers been informed of the defect, they would have either opted not to purchase the TVs or would have paid less.
“Still, Hisense opted not to warn, disclose, or otherwise inform the potential or eventual purchasers about the defect,” the lawsuit alleges. “Hisense continues to refuse disclosure of this known defect to this date on newly sold Class Smart TVs.”
Warranty Violations and Consumer Protection Claims
The lawsuit asserts that Hisense’s conduct violates several laws, including the Magnuson-Moss Warranty Act, which governs warranties on consumer products. It also accuses the company of breaching express and implied warranties, unjust enrichment, and violating state consumer protection laws.
Affected Models
The affected Hisense smart TVs include all 4K Google OS Smart TVs manufactured from 2019 onward, such as:
- H8 Series: F and G models.
- H9 Series: F and G models.
- H65 Series.
- U6 Series: Including U6H and U6K.
- U8 Series: Including U8N.
- A6 Series.
Seeking Damages and Injunctive Relief
Deyell, on behalf of himself and other affected consumers, is pursuing actual, statutory, and punitive damages. The lawsuit also seeks injunctive relief, which could require Hisense to address the defect through repairs, replacements, or refunds.
Not the First Lawsuit for Hisense
This is not the first time Hisense has faced legal challenges over defective products. Earlier this year, the company was sued for selling refrigerators with shelves that could detach or break under normal use.
Class Action Winning: Supporting Consumers
At Class Action Winning, we aim to keep you informed about legal actions that protect consumer rights. If you’ve experienced issues with a Hisense Smart TV, you may qualify for compensation or other remedies.
What You Can Do
If you’ve encountered problems with your Hisense Smart TV, share your experience with us. Stay connected with Class Action Winning for updates on this and other significant consumer lawsuits.
